Get answers you need conveniently via e-mail. One of the advantages of e-mail
support is for example the possibility to attach screen shots with explanations. You will
be contacted back no later than next business day.
Live Chat
Live Chat enables you to quickly get in contact with professional client support. It is an
effective and easy way to get excellent support.
Support via Telephone
Call us to get advice about how to implement neccessary functionality and solve issues
quickly and conveniently. User support works on business days 9:00-17:00. Starting
from PRO Star Plan user support via phone is included in monthly price. For Starter
and PRO Light Plan users, professional support is available for 90 cents per minute.
Personal Account Manager
Starting from the Pro Star Plan you will be served by a personal account manager
which makes it extremely comfortable and effective to run Your business.
You will be able to contact a designated account manager on his/her personal
contacts. They have management level empowerment, so that they are able to offer
You a one-and-done solution experience.
Personal account manager is a a trained and skilled service representative, who:
- helps You wih building and operating the web store;
- handles technical issues;
- answers Your questions regarding Your web store and gives advice via e-mail as well
as telephone and chat.
